CONTACT
Contact Image 2.5
Send a message and we will reply to the address on your account. Details about your request — the prompt, the model, and the time of the job — make a fix much faster.
Last updated: 2026-09-10
Replies usually arrive within two business days.
Billing and credits
Credit purchases appear on your account immediately. If a job fails you are not charged for it; if a charge looks wrong, include the job id from your history and we will reconcile it.
Data and deletion
Generated images and reference uploads are stored so you can return to them. Ask us to delete an account's images and we will remove them from storage, subject to the retention described in the Privacy Policy.
Reporting a problem
For a result that is wrong, unsafe, or otherwise not what the brief asked for, include what you expected and what you got. Reports like these are how the safety and quality notes on the site stay accurate.
How do I reach support?
- How do I reach support?
- Email is the fastest route. Send your message to the address on this page from the email attached to your account, so we can find your history without asking.
- Do you offer API access?
- API keys can be created from the dashboard for accounts on a paid plan. Write to us if you need a volume arrangement that the self-service tiers do not cover.
- Can I request a refund?
- Unused credit purchases can be refunded where the payment provider allows it. Tell us the order id and the reason, and we will process or explain the outcome.